Episodes when the dealer rejects your request to make repairs under warranty or take the car back are extremely varied. They may depend on any flaws or damages, prevailing circumstances and other situations. Moreover, almost all such facts are subject to regulation by a number of legislative acts.
Direct warranty obligations of the manufacturer and seller to the buyer are regulated by the text of the Law of the Russian Federation “On the Protection of Consumer Rights”. In addition, the Civil Code of the Russian Federation can serve as an additional source of “search for the truth.”
We purchase a car by paying the selling party in cash. Most often, the selling party is a legal entity. Thus, the effect of both of the above-mentioned legislative acts extends to the relationships arising during the purchase. In addition, the law of the Russian Federation is known for its loyal attitude towards consumers.
If you have received a refusal of warranty claims from an official supplier, you should refer to a number of articles of the above-mentioned legislative acts. First of all, let's discuss the most common episodes of non-compliance with the law by car sellers.
- The seller explains his actions by the facts of your failure to show up for vehicle maintenance at the service center;
- The seller explains his actions, indicating that the buyer is at fault;
In this case, the dealer’s actions are legal, because the text of the service book or the machine’s operating manual speaks of our obligation to regularly undergo maintenance of the machine. Only in this case the supplier and manufacturer provide a guarantee for the correct operation of all vehicle mechanisms without exception. For example, if you ignore the requirements for regular oil changes, then with high mileage, the engine elements will undergo significant wear, and it will soon fail. Thus, this condition set by the seller is logical and justified.
Note! You cannot be forced to carry out maintenance at the supplier's service center. Moreover, dealer prices for maintenance usually vary greatly upward. No one disputes that undergoing maintenance from an official seller has a number of advantages. But we won’t dwell on this, because everyone knows about them. Please note that the obligation to undergo maintenance does not mean the need to do it at the dealer's showroom . You are free to go to any service center and change the oil, all filters, spark plugs, and the like. What can I say - if you have experience, you can do it all with your own hands.
It is worth knowing that neither the manufacturer nor the supplier has the right to make it a condition of warranty service that the vehicle must be serviced in the showroom of an official seller.
Situations in which the supplier refuses, claiming that the breakdown of the vehicle was caused by maintenance performed by someone other than the official seller. A third-party technician allowed the filling of counterfeit oil, or did not comply with the technological specifications of performing any work. This is not an easy situation at all. It is worth dwelling on this issue in more detail.
Why is such a refusal illegal? After all, we are not obliged to go to the official dealer showroom for maintenance. It is prohibited by Art. 16 clause 2 of the Federal Law “On Protection of Consumer Rights”.
Namely, it is prohibited to condition the purchase of one product or service on the mandatory purchase of other products or services.
Losses that were caused to the buyer due to non-compliance with his rights to make an independent decision on the purchase of products or services are subject to compensation by the selling party in full.
It is prohibited to impose a condition on the fulfillment of the buyer’s requirements made during the established warranty period in the form of other nuances that have no connection with the identified defects of the products or services.
Whatever decision the seller makes, you must receive a written refusal from him in order to proceed further. Obtaining such a document is possible only after sending a request to the dealer (also in writing). Let's talk about this further.
TO-2 and replacement of the wheel bearing under warranty
Six months have passed since I wrote about carrying out TO-1, and now it’s happening again.
During the service interval, the oil level on the dipstick did not drop even a millimeter. This is good. Last time the engine was filled with LADA 5W40 synthetic oil. This time he was not there. And there won't be any more. I had to agree to semi-synthetics of the same viscosity of the same brand.
Complaints. There were three complaints. Sluggish air conditioning, lagging clock on the instrument cluster and, attention! — howling checkpoint! My gearbox howled. This matter became more and more audible when releasing the gas in 2nd and 3rd gears, but on one familiar car this ailment was repaired under warranty, but it was of little use: everything returned to its previous state quite quickly. I don’t count on a quick response from the dealer and, especially, gearbox repair. I can’t tell you anything about this yet. As for the air conditioner, they promised to measure the temperature in the air ducts and compare it with the recommended values. The technique is still not clear to me: they inserted a thermometer sensor from a multimeter and it showed 5 degrees. This is the minimum value. They said this is the norm. For some reason, on the other two grants the air conditioner gets colder...
Well, a few words about the remaining hours. This can hardly be considered a defect, it's more of a nitpick. But on the first generation Kalina the clock was accurate, but on the Grant it was not. Cheaper?))) I don’t think so. I had to listen to a lot of nonsense from the receptionist about how this had to be shown somehow, to which I answered something like this: “I can’t show it, but that doesn’t mean that the clock doesn’t keep up with time.” My calculation was that the instrument cluster has a certain service mode that allows making corrections - for example, 1 minute per month, or 3 minutes... The warranty engineer promised to find out about this possibility...
When I signed up for maintenance, they told me the approximate cost including materials - 6,500 rubles. I definitely use only dealer oil, but I decided to buy filters and spark plugs myself.
Source
Repair from an official representative
There are a lot of misunderstandings about this rule. There have been cases when car owners, not wanting to overpay for service at an official car service center or for other reasons, turned to unofficial services and, as a result, lost their warranty. Of course, there is an option to restore the right to it, but it is the most “nervous” and expensive - thanks to a lawyer through the court. In addition, the services of third-party services are not always of good quality. And therefore there is a risk of paying three times more.
So you should think carefully before contacting the nearest repair organization, ignoring the official representative for the sake of a little savings. Even if they do everything perfectly without a hitch, your official company will automatically void your warranty. Whether the game is worth the candle, everyone decides for himself.
AVTOVAZ explained what to do if wheel bearing noise occurs on a Lada Granta
While operating Lada Granta vehicles, owners may encounter a hum in the area of the front wheel. In some cases, the cause of the problem may be the front wheel hub bearing. If you contact the LADA dealership with this problem, the assembly will be replaced under warranty. This is indicated in information letter No. 90-19 dated August 20, 2019, which was sent to official LADA dealers.
The document says that if a discrepancy 3103020-096-000 “noise of the front wheel hub bearing” is detected on Lada Granta vehicles during the warranty period of operation (vehicle production date from January 2022), it is necessary to replace the assembly assembly (without disassembling the assembly, do not press out the bearing, do not press out the hub): hub bearing 11180-3103020-00/04, steering knuckle 11180-3001014/15-10, hub 11180-3103012-00, retaining rings (2 pcs.) 11180-3103032-00, ring internal dirt-proof ring 21080-3001060-00, external dirt-proof ring 21080-3001061-00.
Let us remind you that AVTOVAZ recently announced another service campaign. On some Lada Granta cars, it will be necessary to replace the side turn signal along with the seal.
Source
What documents are required to obtain a guarantee?
When contacting the service center with a problem, the vehicle owner must have the following documents with him:
- Warranty card;
- Service passport;
- Registration document;
- Driver's license (if necessary).
In addition, he must provide evidence that he has carried out a scheduled technical inspection and a separate inspection of the body elements, during which the presence or absence of corrosion or other defects in the paintwork is checked. It is necessary to undergo a body inspection, otherwise the warranty will not apply to it.
Also, Lada Vesta owners need to know that if a malfunction occurs that makes it impossible to move the car, they have the right to call a tow truck, which will be paid for by the manufacturer if the warranty decision is positive.
Wheel bearing life
Safety is the most important criterion for driving a car. Wheel bearings, which act as a retainer for the main shaft, are also responsible for this. There are two types of wheel bearings: front and rear, each of which is responsible for fixing the front and rear rows, respectively. The malfunction of this part is a serious reason for stopping the use of the car, since this is due to the risk of breakdown and creating an emergency situation of wheel locking. You can avoid early wear if you promptly diagnose the damage to the part and replace it. In addition, the service life of a wheel bearing depends on the mileage and make of the car. Read more in our article.
Installation of additional equipment or its installation not at Lada
Granta cabin filter: how to replace the cabin filter of a Lada Granta
The Lada company allows you to install some additional equipment in its own centers, for example, gas equipment or elements for manual control of cars. In addition, the manufacturer also provides a warranty on the operation of these devices. But, if the listed equipment was installed in other places, then the dealer has the right to remove the car from warranty. In addition, it is unacceptable:
- Change the suspension through additions.
- Supplement the machine with additional relays or control units.
- Supplement the car with decorative parts (glue it in film, tint or paint headlights, change the muffler tip, etc.).
What affects the service life of a wheel bearing?
The main function of the bearing is to fix the rotating axis. The wheel bearing is made from durable metal alloys because it must withstand high pressure. It also distributes the load evenly across all parts of the car, which is especially important when increasing speed and sharp braking. There are metal balls inside the bearing, which distribute the weight.
The service life of a wheel bearing is on average 100,000 km. Exceeding the mileage leads to accelerated wear of the part and further damage. In addition, the reasons for wear of the part are:
- low-quality materials;
- incorrect selection and installation of bearings;
- poor quality of lubricant;
- aggressive driving.
In addition, a low-quality wheel bearing breaks much earlier than expected, so preference should be given to durable components from reliable suppliers.
How to extend the life of a part
Correctly selected sizes of bearings NSK, NTN, SKF or any other brand, high quality metal and correct operation of the part are the most important criteria for preventing rapid wear. Wheel bearing life can be extended in the following ways:
- follow the installation instructions;
- regularly check the hub for cracks and damage;
- drive carefully, avoiding additional loads;
- Buy only high-quality bearings and related materials.
The wheel bearing will last much longer if you follow the operating rules and use a part made of high-quality metal. In addition, the installation of the part must be carried out by a specialist - this also affects the service life of the part. You can buy reliable and durable wheel bearings at Europodship M. To place an order, leave a request on our website.
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What are the signs of a problem?
Oil filter Lada Granta 8 valve
The primary factors that make it possible to diagnose a malfunction of the hinge mechanism include the following:
- the occurrence of extraneous noise coming from a specific wheel in motion;
- wheel runout or manifestation of vibrational nature of rotation;
- sounds resembling grinding, as well as wheel play.
If such faults are present in your car, the front wheel bearing needs to be replaced.
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KUZOV magazine is one of the Russian auto magazines for professionals in the auto repair business. On its pages you can find the information you are interested in on all aspects of the activities of auto repair enterprises, body technologies, methods of painting and preparing various types of car surfaces, information on paint and varnish and other consumables, auto service equipment, as well as learn about the latest trends in the modern automotive market.
Today, due to the fact that automobile sites have begun to appear more and more often on the Internet, Russian auto magazines have also become very popular among enthusiasts. And it is often so difficult to find among all these online notes something worthwhile that at any moment will help you not only find all the necessary information, but also become a real guide in the world of cars.
Agree, if you own a car, then it is so important for you, more than anyone else, to know everything about your car. You can learn about all the nuances of the work and pitfalls from our magazine.
Our specialists also conduct regular visits to events and conferences related to both new cars and retro cars.
We invite sophisticated car enthusiasts to pay attention to the business side of the issue - the auto business. How is the training of car service personnel currently taking place, what new capabilities do modern car mechanics have. We will help you not to make a mistake and choose the most correct car service. We tried to highlight all the most important and interesting things from the world of cars. After all, every car enthusiast is interested not only in, for example, the technology for removing dents from his car, but also in what new products in the auto business are currently relevant.
In the “Press Center” section you can find the latest news and both current and future events from the world of the auto business. In the Season Premieres section there is a selection of the most anticipated new products on the automotive market. The most interesting shots from various automotive events are in the Photo Gallery section. Repair work can be seen in action in the Video section.
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The final
Yes, why am I doing all this, why am I trying to change something and am I ready to push Lada in the right direction? I believe that we, with common efforts and a caring approach, are able to turn the situation around with Lada service and warranty! But for this you need to do something, and not sit still. That’s why I’ll ask and point out Ladovodov’s problems. I hope that adequate dealers will help me with this, and maybe there will be more of them in the future!
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Author: Yuri (Er...)
expert on cars and motorcycles in Perm
About me
It turns out that increasing the life of a wheel bearing is not difficult
If a hum appears while driving, especially when accelerating, then the wheel bearing needs to be replaced. Another sign of wear of this element is the strong heating of the brake disc, even during a short trip. In this case, the car’s braking system operates normally, without failures.
But replacing a wheel bearing is not a cheap pleasure. This is due to the fact that car manufacturers produce maintenance-free hubs, that is, when one element wears out, the unit is completely replaced. This concept is positioned as a faster repair without compromising safety, since when installing a new bearing it must be correctly aligned. Another factor is the use of high-strength materials that can withstand enormous loads.
But practice shows that nothing can save you from potholes, vibration, temperature, pollution and moisture. No vehicle is operated under the conditions created during testing.
It is worth noting that incorrect installation of the wheel bearing is a very common cause of premature wear. Here the human factor comes to the fore. That is, in order to ensure long-term, safe operation, the master must have practical experience, be armed with a special tool and perform the work conscientiously.
Experts note a high percentage of low-skilled craftsmen at Russian service stations. This significantly reduces the quality of work (even with a special tool) and increases the number of claims against the manufacturer from vehicle owners. Foreign brands monitor similar dynamics and make decisions aimed at reducing the number of complaints. But this is not done at a loss to the companies that produce components.
Services do not remain at a loss either. In addition to making repairs easier, they increase profits. This is simple arithmetic, since the average car owner pays 50% of its cost for installing a component. Obviously, a complete hub is more expensive than a single bearing. It turns out that the decision made by car manufacturers is beneficial to everyone except the car owners. Their vehicle maintenance costs increase. So how can you avoid this and prevent wheel bearing wear?
